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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of LAURA PUSATERI

LAURA PUSATERI

February 20, 2024

5  out of  5
rating by LAURA PUSATERI
"I wanted to return to State Farm as a customer after a couple of rough financial years. This agency had reached out several times to me before I was ready and they reinvented my insurance life! I get quick responses every time I have a question. Now after two years of impeccable service I actually visited the office which is just a few feet from the original location. I'm sure Google will catch up with navigation eventually and for able bodied customers...the walk is easy and not more than a few steps..."
We responded:
"Thank you so much Laura! So happy we were able to help."
Profile photo of Denise Weik

Denise Weik

February 16, 2024

4  out of  5
rating by Denise Weik
"Good job help was fantastic"
Profile photo of Tara Bradford

Tara Bradford

December 20, 2023

5  out of  5
rating by Tara Bradford
"Great service!"
We responded:
"Thank you Tara!!"
Profile photo of Cathy Torchia

Cathy Torchia

December 17, 2023

5  out of  5
rating by Cathy Torchia
"Lindsay was great to work with. Our claim was handled quickly and smoothly and we were always kept informed as to the status of the claim"
We responded:
"Cathy, I am so glad Lindsay was able to make the claim process go smoothly for you! :)"
Profile photo of Mary Jo Freeman

Mary Jo Freeman

December 3, 2023

5  out of  5
rating by Mary Jo Freeman
"Jessica and Lindsay are AMAZING. They both helped me for the past 6 months with a claim that was very difficult. They both were able to get the issues resolved and closed the claim. Kudoo to both of them. A great staff to work with!!"
We responded:
"Mary Jo, we are so happy we could be there to assist you throughout your claim! I’m glad we were able to get it resolved!!"
Profile photo of Erich Jauch

Erich Jauch

November 18, 2023

5  out of  5
rating by Erich Jauch
"Jessica and her team are amazing. I was so happy to be able to continue using her as our family’s agent even though we now live in Missouri. We’ve worked with multiple members of her team and they have all been kind, professional, and timely in their work. I would highly recommend them for any of your insurance needs. I doubt you’d find any team more dedicated to their customers."
We responded:
"Aw, thank you Erich! I am so glad to have you as a customer and keep you as a customer even through your life changes!! :)"
Profile photo of Sarah Becerra

Sarah Becerra

November 15, 2023

5  out of  5
rating by Sarah Becerra
"Bobby Lieske has been AWESOME!!! Super attentive and easy to work with. Honest. And got us great rates with tons of coverage."
We responded:
"Sarah, I’m so glad Bobby was able to get you a great savings on your auto insurance!!"
Profile photo of Madison Slutz

Madison Slutz

September 2, 2023

5  out of  5
rating by Madison Slutz
"Heather helped me add a life insurance policy in minutes via text message. So easy and helpful with a newborn at home!!"
We responded:
"Madison, I’m so glad Heather was able to make the insurance process easy for you! You already have your hand full with your new bundle of joy! :)"
Profile photo of Matt Valle

Matt Valle

August 30, 2023

5  out of  5
rating by Matt Valle
"I love this office and staff! Everyone is kind, helpful, and organized! Speedy reply’s and speedy service!"
We responded:
"Thank you Matt! We are so happy to have you as our customer! :)"
Profile photo of Jon Shap

Jon Shap

August 28, 2023

5  out of  5
rating by Jon Shap
"Jessica and her staff are fantastic! They'll help you understand your policy and coverage. Lindsay was a big help with a glass claim too! She contacted the glass company and had them contact us to get a replacement. Easy Peasy!"
We responded:
"Thank you Jon!! I’m glad your claim experience with our office was seamless!! :)"
Profile photo of Maryjean Orozco

Maryjean Orozco

August 28, 2023

5  out of  5
rating by Maryjean Orozco
"Jessica and her team go above and beyond for their clients! Happy to have them at my insurance team!"
We responded:
"Thank you Mary Jean!! We love have you as our customer and am so glad we are always here to help you!"
Profile photo of cory carroll

cory carroll

August 23, 2023

1  out of  5
rating by cory carroll
"Got a quote with State Farm, switched insurance carriers after getting that acceptable quote, then 2 months later had my premiums go up significantly due to THEIR error in quoting me wrong, and they took no responsibility for it. Nothing like an old bait and switch, Pathetic business practice. Edit: and no, contrary to the ridiculous reply below me, nothing was solved, and i have since canceled the policies. Going the "extra mile" would mean to benefit your customer someway instead of financially bourdening them further by making them pay for your mistakes, which you refuse to accept and make right. Shameful Jessica..."
We responded:
"Hi Cory! Thank you for reaching out to me last week at the office about this concern. I’m very glad we were able to come up with a solution that addressed your concerns! Edit: Hi Cory! We were able to go the extra mile and present to you a couple of solutions based on your situation, and I do apologize that those solutions didn’t work for you . Please feel free to reach out to me directly with any additional concerns. -Jessica "
Profile photo of Chris Brown

Chris Brown

July 26, 2023

5  out of  5
rating by Chris Brown
"Jessica is amazing!"
We responded:
"Thank you Chris!! We are so happy to have you as one of our customers!"
Profile photo of Angela Hewitt

Angela Hewitt

May 17, 2023

5  out of  5
rating by Angela Hewitt
"My claim was handled quickly without any hiccups. I hardly had to lift a finger and they were very pleasant to work with."
We responded:
"Thank you Angela! I’m so glad to hear your auto claim was seamless!"
Profile photo of Jennifer Molina

Jennifer Molina

May 5, 2023

5  out of  5
rating by Jennifer Molina
"Heather was an excellent agent today! She was very informative about all my insurance needs! I am very happy to be part of State Farm insurance family!"
We responded:
"Thank you Jennifer! I’m so glad Heather was able to address any questions on your insurance!"
Profile photo of Stephanie A

Stephanie A

April 26, 2023

5  out of  5
rating by Stephanie A
"Working with Jessica Strauch State Farm has been effortless! Everyone I've spoken to has been professional and inviting. I give them all 5 stars and up!! Keep up the great work!"
We responded:
"Thank you Stephanie! We take pride in giving our customers excellent customer service with their insurance needs!"
Profile photo of Test Account

Test Account

April 24, 2023

5  out of  5
rating by Test Account
"We recently purchased a new vehicle and Heather made the process of transferring insurance to the new vehicle quick and simple."
We responded:
"Thank you Joelyn! I’m so glad Heather was able to help you with your auto insurance! Enjoy the new ride!"
Profile photo of Jaime Dedlich

Jaime Dedlich

March 31, 2023

5  out of  5
rating by Jaime Dedlich
"Jessica & her staff are always so nice & compassionate. They get things done quick & without any worries. They answer any & all questions & don't leave you wondering. Highly recommend this agent & her staff."
We responded:
"Thank you Jaime!!!!"
Profile photo of Cheryl Stowe

Cheryl Stowe

March 23, 2023

5  out of  5
rating by Cheryl Stowe
"Jessica and lindsey both did an excellent job helping me with my tow! All over the phone!"
We responded:
"Thank you Cheryl! :)"
Profile photo of Greg Kotecki

Greg Kotecki

March 23, 2023

5  out of  5
rating by Greg Kotecki
"Always has time for us. Knows her product very well. Not pushy."
We responded:
"Thank you Greg!!"
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Sara Jean Bunch

March 10, 2023

5  out of  5
rating by Sara Jean Bunch
"Jessica and the office staff is great!"
We responded:
"Thank you Sara! We love having you as our customer!"
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Deborah Weger

March 4, 2023

5  out of  5
rating by Deborah Weger
"Lindsay goes above and beyond for her clients. She is very knowledgeable of the products offered by the agency. I would highly recommend her and the agency!!!"
We responded:
"Thank you Deborah! We strive to provide exceptional customer service!"
Profile photo of Jordan Mitchell

Jordan Mitchell

February 28, 2023

5  out of  5
rating by Jordan Mitchell
"I was looking for a a cheaper insurance for my new car. The staff here was able to help me with that and great coverage. The staff is there for the consumer’s need and very friendly. I highly recommend them!"
We responded:
"Thank you Jordan!"
Profile photo of Kory Wood

Kory Wood

February 25, 2023

5  out of  5
rating by Kory Wood
"A super friendly and professional staff! I love that Jessica and her staff are so involved in the community too!"
We responded:
"Thank you Kory! We love the Illinois Valley :)"
Profile photo of Gary Wiese

Gary Wiese

February 25, 2023

5  out of  5
rating by Gary Wiese
"Been with State Farm for many years and just recently changed to Jessica for my agent. She has been on top of all our insurance needs in very friendly and efficient manner."
We responded:
"Thank you Gary! We are so happy to have you apart of our State Farm family :)"