State Farm® Insurance Agent Jessica Strauch
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
LAURA PUSATERI
February 20, 2024
"I wanted to return to State Farm as a customer after a couple of rough financial years. This agency had reached out several times to me before I was ready and they reinvented my insurance life! I get quick responses every time I have a question. Now after two years of impeccable service I actually visited the office which is just a few feet from the original location. I'm sure Google will catch up with navigation eventually and for able bodied customers...the walk is easy and not more than a few steps..."
"Thank you so much Laura! So happy we were able to help."
Denise Weik
February 16, 2024
"Good job help was fantastic"
Tara Bradford
December 20, 2023
"Great service!"
"Thank you Tara!!"
Cathy Torchia
December 17, 2023
"Lindsay was great to work with. Our claim was handled quickly and smoothly and we were always kept informed as to the status of the claim"
"Cathy, I am so glad Lindsay was able to make the claim process go smoothly for you! :)"
Mary Jo Freeman
December 3, 2023
"Jessica and Lindsay are AMAZING. They both helped me for the past 6 months with a claim that was very difficult. They both were able to get the issues resolved and closed the claim. Kudoo to both of them. A great staff to work with!!"
"Mary Jo, we are so happy we could be there to assist you throughout your claim! I’m glad we were able to get it resolved!!"
Erich Jauch
November 18, 2023
"Jessica and her team are amazing. I was so happy to be able to continue using her as our family’s agent even though we now live in Missouri. We’ve worked with multiple members of her team and they have all been kind, professional, and timely in their work. I would highly recommend them for any of your insurance needs. I doubt you’d find any team more dedicated to their customers."
"Aw, thank you Erich! I am so glad to have you as a customer and keep you as a customer even through your life changes!! :)"
Sarah Becerra
November 15, 2023
"Bobby Lieske has been AWESOME!!! Super attentive and easy to work with. Honest. And got us great rates with tons of coverage."
"Sarah, I’m so glad Bobby was able to get you a great savings on your auto insurance!!"
Madison Slutz
September 2, 2023
"Heather helped me add a life insurance policy in minutes via text message. So easy and helpful with a newborn at home!!"
"Madison, I’m so glad Heather was able to make the insurance process easy for you! You already have your hand full with your new bundle of joy! :)"
Matt Valle
August 30, 2023
"I love this office and staff! Everyone is kind, helpful, and organized! Speedy reply’s and speedy service!"
"Thank you Matt! We are so happy to have you as our customer! :)"
Jon Shap
August 28, 2023
"Jessica and her staff are fantastic! They'll help you understand your policy and coverage. Lindsay was a big help with a glass claim too! She contacted the glass company and had them contact us to get a replacement. Easy Peasy!"
"Thank you Jon!! I’m glad your claim experience with our office was seamless!! :)"
Maryjean Orozco
August 28, 2023
"Jessica and her team go above and beyond for their clients! Happy to have them at my insurance team!"
"Thank you Mary Jean!! We love have you as our customer and am so glad we are always here to help you!"
cory carroll
August 23, 2023
"Got a quote with State Farm, switched insurance carriers after getting that acceptable quote, then 2 months later had my premiums go up significantly due to THEIR error in quoting me wrong, and they took no responsibility for it. Nothing like an old bait and switch, Pathetic business practice. Edit: and no, contrary to the ridiculous reply below me, nothing was solved, and i have since canceled the policies. Going the "extra mile" would mean to benefit your customer someway instead of financially bourdening them further by making them pay for your mistakes, which you refuse to accept and make right. Shameful Jessica..."
"Hi Cory! Thank you for reaching out to me last week at the office about this concern. I’m very glad we were able to come up with a solution that addressed your concerns! Edit: Hi Cory! We were able to go the extra mile and present to you a couple of solutions based on your situation, and I do apologize that those solutions didn’t work for you . Please feel free to reach out to me directly with any additional concerns. -Jessica "
Chris Brown
July 26, 2023
"Jessica is amazing!"
"Thank you Chris!! We are so happy to have you as one of our customers!"
Angela Hewitt
May 17, 2023
"My claim was handled quickly without any hiccups. I hardly had to lift a finger and they were very pleasant to work with."
"Thank you Angela! I’m so glad to hear your auto claim was seamless!"
Jennifer Molina
May 5, 2023
"Heather was an excellent agent today! She was very informative about all my insurance needs! I am very happy to be part of State Farm insurance family!"
"Thank you Jennifer! I’m so glad Heather was able to address any questions on your insurance!"
Stephanie A
April 26, 2023
"Working with Jessica Strauch State Farm has been effortless! Everyone I've spoken to has been professional and inviting. I give them all 5 stars and up!! Keep up the great work!"
"Thank you Stephanie! We take pride in giving our customers excellent customer service with their insurance needs!"
Test Account
April 24, 2023
"We recently purchased a new vehicle and Heather made the process of transferring insurance to the new vehicle quick and simple."
"Thank you Joelyn! I’m so glad Heather was able to help you with your auto insurance! Enjoy the new ride!"
Jaime Dedlich
March 31, 2023
"Jessica & her staff are always so nice & compassionate. They get things done quick & without any worries. They answer any & all questions & don't leave you wondering. Highly recommend this agent & her staff."
"Thank you Jaime!!!!"
Cheryl Stowe
March 23, 2023
"Jessica and lindsey both did an excellent job helping me with my tow! All over the phone!"
"Thank you Cheryl! :)"
Greg Kotecki
March 23, 2023
"Always has time for us. Knows her product very well. Not pushy."
"Thank you Greg!!"
Sara Jean Bunch
March 10, 2023
"Jessica and the office staff is great!"
"Thank you Sara! We love having you as our customer!"
Deborah Weger
March 4, 2023
"Lindsay goes above and beyond for her clients. She is very knowledgeable of the products offered by the agency. I would highly recommend her and the agency!!!"
"Thank you Deborah! We strive to provide exceptional customer service!"
Jordan Mitchell
February 28, 2023
"I was looking for a a cheaper insurance for my new car. The staff here was able to help me with that and great coverage. The staff is there for the consumer’s need and very friendly. I highly recommend them!"
"Thank you Jordan!"
Kory Wood
February 25, 2023
"A super friendly and professional staff! I love that Jessica and her staff are so involved in the community too!"
"Thank you Kory! We love the Illinois Valley :)"
Gary Wiese
February 25, 2023
"Been with State Farm for many years and just recently changed to Jessica for my agent. She has been on top of all our insurance needs in very friendly and efficient manner."
"Thank you Gary! We are so happy to have you apart of our State Farm family :)"